Shipping policy

Destinations and shipping costs

We currently accept orders for delivery within the United States. Available destinations and shipping options are shown at checkout. Standard shipping for eligible U.S. orders is free.

Processing time

Orders are generally processed within 3–5 business days after payment is confirmed. Business days exclude weekends and public holidays.

Estimated delivery time

After dispatch, standard delivery is generally estimated at 7–15 days. Processing time is separate from transit time. These are estimates, not guaranteed arrival dates; carrier delays, customs processing, weather, and other factors may affect delivery. We will contact you if we become aware of a significant delay and explain the available options.

Tracking

When your order ships, we will email tracking information when available. Tracking updates may take time to appear after a carrier receives the package. An order containing multiple items may arrive in separate packages.

Address changes and delivery issues

Please check your shipping details before placing your order. If you need an address correction or believe a shipment is delayed, missing, damaged, or incorrect, contact getplexa@gmail.com with your order number as soon as possible. Address changes may not be possible after processing or dispatch has begun.

Returns

Our return-request window is 30 days after delivery, subject to the eligibility and conditions in our Returns and Refunds Policy. That policy explains return shipping costs and refund timing. Contact us before sending a return; we will provide the approved return instructions by email.