Refund policy

Returns and refunds

You may request a return within 30 days after your item is delivered. To request a return, email getplexa@gmail.com with your order number and the reason for your request.

Return eligibility

Items returned because you changed your mind must be unused, in their original condition, and in their original packaging, with all included components and proof of purchase. The advertised discount on the Plexa Coffee Art Camera does not make it a final-sale item.

How to return an item

Please contact us before sending anything back. If your return is approved, we will email the return instructions and the correct return destination. Returns sent without prior approval may not be accepted. Do not send a return to the address on the original shipping label or directly to the manufacturer unless we instruct you to do so.

Return shipping and fees

For a change-of-mind return, you are responsible for return shipping costs. If we provide a return label, we will disclose its cost before you use it; that cost may be deducted from your refund. We do not charge a separate processing or restocking fee. Original shipping charges, if any, are not refundable for a change-of-mind return.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, email getplexa@gmail.com with your order number, a description of the issue, and clear photos if available. We will review the issue and arrange an appropriate resolution. If we require an approved return for a confirmed damaged, defective, or incorrect item, we will cover the required return shipping. The unused-item condition for change-of-mind returns does not prevent you from reporting a defective item.

Refund timing

We will notify you after the returned item has been received and inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. If more than 15 business days have passed since refund approval, contact getplexa@gmail.com.

Exchanges and cancellations

For an exchange, contact us to arrange a return and place a separate order for the item you want. For an order change or cancellation, contact us as soon as possible. We cannot guarantee changes or cancellations after processing or dispatch has begun.

This policy does not limit any rights you may have under applicable consumer protection law.